Privacy policy

This Privacy Policy describes how selecttronix.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number. 
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

 

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners, mainly Facebook Ads, to better reach our target audience and reduce ads to those who may not be interested in our products. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
    • Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.

    Selling Personal Information

    Yeah, we don't sell your data here, we just want you to love and buy our products. :)

      Your rights

      CCPA

      If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below:

      Email: support@selecttronix.com

      Phone: 904-849-1208

      If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below:

      Select Tronix, Inc.

      1875 S 14th St Suite D

      Amelia Island, FL 32034

      Cookies

      A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

      We use the following cookies to optimize your experience on our Site and to provide our services.

      Cookies Necessary for the Functioning of the Store

      Name Function
      _ab Used in connection with access to admin.
      _secure_session_id Used in connection with navigation through a storefront.
      cart Used in connection with shopping cart.
      cart_sig Used in connection with checkout.
      cart_ts Used in connection with checkout.
      checkout_token Used in connection with checkout.
      secret Used in connection with checkout.
      secure_customer_sig Used in connection with customer login.
      storefront_digest Used in connection with customer login.
      _shopify_u Used to facilitate updating customer account information.

      Reporting and Analytics

      Name Function
      _tracking_consent Tracking preferences.
      _landing_page Track landing pages
      _orig_referrer Track landing pages
      _s Shopify analytics.
      _shopify_fs Shopify analytics.
      _shopify_s Shopify analytics.
      _shopify_sa_p Shopify analytics relating to marketing & referrals.
      _shopify_sa_t Shopify analytics relating to marketing & referrals.
      _shopify_y Shopify analytics.
      _y Shopify analytics.


      The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

      You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

      Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

      Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

      Do Not Track

      Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

      Changes

      We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

      Contact

      For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

      1875 S 14th St, Suite D, Fernandina Beach FL 32034, United States

      Last updated: 9/2/23

      If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.  FOR EXAMPLE: https://ico.org.uk/make-a-complaint/]



      Messaging Terms & Conditions


      Select Tronix | 1875 S 14th St Ste D Fernandina Beach FL US 32034-3033


      General


      When you opt-in to the service, we will send you a message to confirm your signup.


      By opting into messages, you agree to receive recurring automated marketing and informational text messages from Select Tronix for Select Tronix. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.


      Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Select Tronix. Select Tronix reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Select Tronix also reserves the right to change the short code or phone number where messages are sent.


      Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.


      Your consent to receive marketing messages is not a condition of purchase.


      Carriers


      Carriers are not liable for delayed or undelivered messages.


      Cancellation


      You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Select Tronix again, just sign up as you did the first time and Select Tronix will start sending messages to you again.


      Info


      Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at info@selecttronix.com.


      Transfer of Number


      You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at info@selecttronix.com. The duty to inform us based on the above events is a condition of using this service to receive messages.


      Privacy


      If you have any questions about your data or our privacy practices, please visit our [Privacy Policy].


      Messaging Terms Changes


      We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.

       

      "Text Marketing and notifications:

      By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed [10] a month. You acknowledge that consent is not a condition for any purchase.
      If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
      For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.”

      Last Updated Date: July 2, 2025

      This Privacy Policy describes how Select Tronix Inc ("we," "us," or "our") collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications, including SMS/text messaging.

      1. Information We Collect

      We collect the following types of information:

      • Personal Information: This includes your name, address, phone number, email address, and payment information (credit card details are processed securely through our payment processor and are not stored by us).
      • Device Information: This includes the make, model, and IMEI/Serial number of the device you bring in for repair, as well as any passwords or security codes you provide to us for diagnostic purposes.
      • Repair Information: This includes details about the repairs requested, the services performed, the parts used, and the repair cost.
      • Communication Information: Records of communications we have with you, including emails, phone calls, and SMS/text messages (managed via RepairDesk, as described below).
      • Website Usage Information: If you use our website, we may collect information about your browsing activity, IP address, browser type, and operating system.

      2. How We Use Your Information

      We use your information for the following purposes:

      • To provide repair services: This includes diagnosing the problem, performing the repair, communicating with you about the status of the repair, and processing payment.
      • To communicate with you: This includes sending you appointment reminders, repair updates, and responding to your inquiries. 
      • To improve our services: We may use your information to analyze trends, identify areas for improvement, and develop new services.
      • For marketing purposes: With your consent, we may send you promotional offers and information about our services.
      • To comply with legal obligations: We may be required to disclose your information to comply with legal obligations, such as court orders or subpoenas.
      • To protect our rights and interests: We may use your information to protect our rights and interests, such as to prevent fraud or enforce our terms and conditions.

      3. Sharing Your Information

      We may share your information with the following categories of recipients:

      • Service Providers: We may share your information with third-party service providers who assist us with providing our services, such as payment processors, shipping companies, and IT support providers.
      • (SMS/Text Messaging): Your mobile phone number and related information are shared with our point of sale provider for the purpose of managing SMS/text messaging communications as described below.
      • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
      • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

      4. SMS/Text Messaging (Managed via RepairDesk)

      We use SMS/text messaging through our point-of-sale (POS) provider to communicate with you regarding appointment reminders, updates on repair progress, missed call or request a review. 

      • Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from Select Tronix Inc.
      • for the specified purposes. You may provide consent verbally.
      • Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
      • Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. 
      • Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.
      • 10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines. 
      • Permitted Message Types: We only send the following types of SMS messages:
        • Appointment Reminders: Notifications about upcoming scheduled appointments.
        • Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).
        • Missed call: If we miss a call from you, we’ll drop you a message 
        • Review request: If we have completed a repair, we request you share your feedback on our Google profile. 
      • No Sharing of Information: We do not share your personal information, including your email address or mobile phone number, with any third parties/affiliates for marketing or promotional purposes. Any other mention of data sharing in this agreement excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

      5. Cookies and Other Tracking Technologies 

      We may use cookies to improve your experience on our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies to remember your preferences, track your browsing activity, and personalize your experience. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

      7. Data Retention

      We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a more extended retention period is required or permitted by law.

      8. Your Rights

      You have the following rights regarding your personal information:

      • Access: You have the right to access the personal information we hold about you.
      • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
      • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
      • Opt-out of marketing: You have the right to opt out of receiving marketing communications from us at any time.

      To exercise these rights, please contact us using the contact information below.

      9. Children's Privacy

      Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

      10. Changes to this Privacy Policy

      We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

      11. Contact Us

      If you have any questions or concerns about this Privacy Policy, please contact us at: Select Tronix Inc 
      1875 South 14th St Suite D

      Fernandina Beach, Florida 32034 
      +1 904-849-1208
      support@selecttronix.com